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Returns 

We accept returns within 30 days, counting from the day you receive your order. Sale items have a return policy of 14 days, counting from the day you receive your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original labels on it.

Returning women's panties be sure that stickers for intimate areas are in their original place & condition and also was not ripped off before. We can decline a refund or exchange if we suspect that an intimate area sticker was ripped off before return.

All gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase. 

 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 30 days after delivery 

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lally.shop. 

 

 

If unfortunately our products do not fit you DHL courier will pick up wherever it suits for you

You will need:
  • Contact us by email: info@lally.shop with subject: Return & Refund request
  • Provide in message your order number that you will find in your email and products that you would like to return.
  • Also provide the best date, time, address and phone number to DHL courier can pick up a return
  • We will answer you with the attached return label. You will need to print that and attach on your return package.
  • DHL company will call you to pick up a package. It will be fully free for you!
  • Once we will receive a return and check if the products are in the same condition and with all labels and stickers, we will refund returned items.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.