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Guaranteed return of any product!

We guarantee a Free return of any product within 30 days of receiving the order.
If the product does not suit you, we will exchange it or make a full refund.
Return is carried out using the OMNIVA parcel machine.

To return an item, you need to:

  • Contact us by email: info@lally.shop, or in our social networks Instagram or Facebook, with subject line:
    Application for return and refund.
  • Write in the message your order number. You can find it in your email. And items you would like to return.
  • We will respond to you by attaching a return label. The return label must be printed and attached to the returned package.
  • You send the parcel using OMNIVA parcel machine.
    Return is free.
  • Once we receive the returned item and are satisfied that the item is in its original condition, with tags and intimate sticker, we will exchange it or refund for the returned item.
Please note that you have 30 days from the date you received your order to return an item.
It takes 7-14 business days from the day we receive the returned item to make a refund to your bank account. (Waiting time depends on the bank)
For any other questions, please contact us via email: info@lally.shop or on any of our social networks Instagram or Facebook, we will be happy to answer you!

Before return

Item should be in its original condition, with tags and an intimate sticker.
If you have removed the sticker from the intimate area, we have the right to refuse a return!