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Returns - No questions asked!

LALLY shop have an easy return policy!
We accept returns within 30 days , counting from the day you receive your order. Sale items have a return policy of 14 days, counting from the day you receive your order.
If unfortunately our products do not fit you DHL courier will pick up wherever it suits for you
You will need:
  • Contact us by email: with subject: Return & Refund request
  • Provide in message your order number that you will find in your email and products that you would like to return.
  • Also provide the best date, time, address and phone number to DHL courier can pick up a return
  • We will answer you with the attached return label. You will need to print that and attach on your return package.
  • DHL company will call you to pick up a package. It will be fully free for you!
  • Once we will receive a return and check if the products are in the same condition and with all labels and stickers, we will refund returned items.
Please be aware that you have 30 days to send the return package after receiving your order.
For any other question please fill free to contact us by email: we will be happy to answer you!

Before return

All labels and stickers should be in the same place.
If you have removed any sticker from the product we have every right to refuse refunds!